30 Day Return Policy
Pepper Spray HQ stands behind all products that it sells and insists upon quality, value and service. Within 30 days, if you are not satisfied with your purchase, you may return it for a full refund. After 30 days, the item will be evaluated and accepted for exchange or repair due to manufacturer's defects only. Original shipping and handling charges are nonrefundable, except in the case of manufacturer's defects.
Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If an order is cancelled, a 15% restocking fee, or $4.50 per item, whichever is greater will be assessed if the order has shipped. Shipping costs will not be refunded if the item has already shipped. All items must be in their original packaging and must be unused to be returned.
Returning a Purchase
You must obtain a Returns Authorization Number prior to shipping back any Fox Labs product. No return will be accepted without this number. To obtain a Returns Authorization Number, contact us via e-mail at firstname.lastname@example.org. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. We will provide you with the correct address to send your return to at the time you request an RMA#.
Be sure that the return form and label or the RMA number is clearly displayed on the outside of your package. Also make sure your name and address are displayed clearly.
All packages that do not either display a RMA number or a return form and label will be refused and sent back to the sender at the sender's expense.
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